What services does Fore Support Services provide?
Fore Support Services, Inc. provides a variety
of backoffice services for medical billing, all of which are aimed at
reducing your costs and improving your bottom line. We provide
demographic data entry, charge entry, payment postings, patient
insurance eligibility verification, precertifications, insurance claims
follow up, denials management and monthly management reporting. If
there is a process not listed, please contact us as we have experience
with other backoffice process in different industries.
How does your service
You can lower you costs, increase collections, reduce denials and
therefore increase your bottom line. You can utilize your people more
effectively by outsourcing some of your more time consuming processes
What medical specialties
can you provide services for?
We have worked with a variety of medical specialties (Orthopaedics,
Cardiology, Surgery, Chiropractic, etc.) and can provide services for
any type of specialty.
How can I be confident
that you will not contact my clients directly?
We will sign a non-compete agreement which will give you the guarantee
that we will never compete with your company directly.
Are you a collection
No, we are not. However, we can help minimize write offs by
following up on claims as well as by working on denials.
How do you charge for your
We charge a reasonable cost per transaction or a low cost per hour for
work done. You can easily calculate your charges even before you send
your work to us. We will also be willing to work with you on a % of
collections. Our customer service offices are in the US and our support
services offices are in Bangalore, India, which enable us to provide
you with extremely competitive prices. Please contact us for more
How do I be assured that
your quality is excellent?
We document your processes and get your approval even before we
start working for you. We have a strict ISO type policies and
procedures in place. We also have a quality department which audits the
quality of work before we send them to you. If you find anything wrong
with our work, we will redo it absolutely free. However, we believe in
making sure that the job is done right the first time and we put in
controls to assure you of the quality of work.
How do I know if my work
is being done on a timely basis?
We will provide you with daily and weekly status reports so that
you can monitor the work being done. Once we agree on a turnaround
time, we will do our best to meet or exceed the turnaround time. And if
we fall behind for any reason, we will be the first to let you know
ahead of time.
Which medical billing
software do you have experience with?
We have worked with a variety of medical billing software. We have worked
with GE Centricity, AdvancedMD, Misys, Medisoft, Medical Manager,
AdvantX, Accura, Medinet, Medinex, Medplexus, Lytec, Rapidfire, etc. We
also have worked with claims transmitting and clearinghouses such as
Availity, ClaimMD and Navinet. With a strong team which understands the
intricacies of medical billing, we can learn your software quickly.
Will you be willing to
provide me with references?
We will be glad to. You can also look at the testimonials section of
the website to read some of the comments made by our clients.
How long does your free
It depends upon the service that you are interested in. Some trials
can last longer than other. However, most free trials last two weeks.
How do I get started?
Call us or email us for a free trial. We will be glad to prove that
our services will save you money.
Are you HIPAA compliant?
Yes, we are. With over 9 years of healthcare experience, Fore
upholds a high level of security standard and complies with HIPAA.
What Does HIPAA Mean?
The HIPAA Privacy Standards require physicians to protect the
privacy of patients’ medical information. Physicians are required
to control the ways in which they use and disclose patients’
“protected health information.” In addition, physicians are
required to offer patients certain rights with respect to their
information, such as the right to access and copying, the right to
request amendments, and the right to request an accounting. Finally,
physicians are required to have certain administrative protections in
place (such as a Privacy Officer, staff training, and implementation of
appropriate Policies and Procedures) to further protect the privacy of
patients’ information. The compliance date for the Privacy
Standards was April 14, 2003 .
The HIPAA Security Standards require physicians to
protect the security of patients’ medical information through the
use of procedures and mechanisms that protect the confidentiality,
integrity, and availability of information. Physicians must have in
place administrative, physical, and technical safeguards that will
protect information that the physician collects, maintains, uses, and
transmits. The compliance date for the Security Standards is April 21,
HIPAA compliance at Fore
Transcriptions USA, Inc.
Fore is committed to being compliant with HIPAA regulations. As your
partner in the chain of trust carrying health information, we have in
place specific technical and physical security features for data system
components, identification of authorized users, control of access, data
integrity, and backup/recovery to ensure availability and reliability.
Listed below is an overview of the security
features we have deployed:
Authentication is ensured through efficient use of passwords to
establish user identity. Access to our proprietary workflow and
distribution system is granted only after authentication.
Authorization is ensured through grant of access based on
client-defined, role-based access rights.
Data, program, system, and network integrity play a role in ensuring
that information is changed only in a specified and authorized manner.
Complete logging of all modifications made to each and every document,
including editor, editor's role, and time of edit.
System Security Monitoring
Monitoring of activities occurring in our system to prevent and/or
detect any breach.
Data Storage and
Secure physical storage of all data and secure transmission. This
includes constant surveillance by network experts, premises protected
by security guards, backup generators, and securely encrypted
transmission between Fore and its clients.
We restrict access to all confidential information. Only select
employees may access the system for administrative and support
purposes. These employees are very limited in number and are committed
to the Fore privacy and security policies. We take the extra step of
having our employees execute nondisclosure and confidentiality
agreements with us, which provides explicit legal confidentiality
protections. Security of your and your client's data is of greatest
importance to Fore. We are poised to adapt our technologies to the
latest and most promising developments in the field, so that the
highest level of security is maintained.